{"title":"Further Education - Customer Service","description":"","products":[{"product_id":"customer-service-in-ireland","title":"Customer Service in Ireland","description":"\u003cp\u003e\u003cstrong\u003eUpdated edition of this popular text introducing the fundamental principles and concepts of customer service\u003c\/strong\u003e \u003cstrong\u003eand presenting them in an Irish context.\u003c\/strong\u003e\u003c\/p\u003e\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eNew to this edition:\u003c\/p\u003e\r\n\r\n\u003c\/li\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eDX Ireland customer service case study\u003c\/p\u003e\r\n\r\n\u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eThe impact of technology on customer service\u003c\/p\u003e\r\n\r\n\u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eThe value of nurturing customer trust and loyalty.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eRole play guidelines and exercises prompt students to engage in and practise the principles of customer service.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eDevelops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eLeads to an understanding of the role of customer service in organisational effectiveness.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003ePresents Irish consumer legislation throughout and includes the rights of the individual where relevant.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eGuides the student through the preparation and implementation of a customer care plan.\u003c\/p\u003e\r\n\r\n \u003c\/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003eIncludes sample FETAC Level 5 exam papers, general exam questions and exercises.\u003c\/p\u003e\r\n\r\n\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e\u003cstrong\u003eWRITTEN FOR\u003c\/strong\u003e:\u003cbr\u003e\r\nAny course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.\u003c\/p\u003e\u003cp\u003eUpdated edition of this popular text introducing the fundamental principles and concepts of customer\u003cbr\u003e\r\nservice and presenting them in an Irish context.\u003c\/p\u003e","brand":"Gill Education","offers":[{"title":"Paperback","offer_id":55123907412355,"sku":"9780717152605","price":39.27,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0910\/3664\/7811\/files\/0ffac82e7470055fd0eac3dd0948e9d9.jpg?v=1741012848"}],"url":"https:\/\/shop.gill.ie\/collections\/further-education-customer-service.oembed","provider":"Gill","version":"1.0","type":"link"}