Shipping policy
Order Processing Time: All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Domestic Shipping:
- 1 - 3 business days
International Shipping:
- UK: 3 - 5 business days
- Europe: 5 - 8 business days
- North America: 5 - 8 business days
- South America: 5 - 8 business days
- Asia & Oceania: 5 - 8 business days
- Middle East: 5 - 8 business days
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes: M.H. Gill & Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages: M.H. Gill & Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.